Which technique involves filing a formal or informal complaint?

• A. Direct Approach
• B. Chain of Command
• C. Third Party
• D. Formal/Informal Complaint

Answer: (D)

Filing a formal or informal complaint is the technique that directly involves submitting a grievance through a recognized channel, whether written (formal) or casual (informal). This choice is about initiating a formal or informal process to document and address a concern, which can trigger a review or resolution under organizational policies. The other approaches address issues in different ways: addressing the matter directly with the person involved, moving the concern up through a supervisor or higher chain of command, or bringing in a mediator or third party to facilitate discussion.