Which technique involves taking action through the Chain of Command?

• A. Direct Approach
• B. Third Party
• C. Chain of Command
• D. Formal/Informal Complaint

Answer: (C)

Taking action through the chain of command means working within the organization's authority structure and routing concerns up through your supervisor and higher levels, rather than handling things yourself or going to someone outside the established path. This approach ensures decisions are made by those with appropriate authority and keeps the process accountable and consistent with policies. If you bypass the chain by addressing the issue directly with the other party or by bringing it to an outside third party, you’re not using the chain of command. A formal or informal complaint is a route for reporting issues, but the technique described here specifically involves escalating through the established hierarchy. For example, start with your supervisor and follow the defined steps to raise the matter up the chain as needed.