Which technique uses a Third Party?

• A. Direct Approach
• B. Third Party
• C. Chain of Command
• D. Formal/Informal Complaint

Answer: (B)

Using a Third Party means bringing in a neutral mediator or arbitrator to help resolve a dispute. This approach is chosen when direct discussion is difficult, unsafe, or has stalled, and an impartial perspective can help the parties find common ground. The mediator facilitates communication, clarifies interests, and suggests possible solutions, aiming for a voluntary agreement rather than someone imposing a decision.

This fits best because the method explicitly involves another person outside the two sides to guide the resolution. In contrast, a direct approach relies on the parties talking directly with each other; chain of command uses hierarchical escalation to address the issue; and formal or informal complaints rely on established procedures to lodge grievances rather than mediation. For example, when two coworkers can’t agree on a project plan, bringing in HR or another neutral facilitator can help them reach a workable compromise.